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We want you to love the things you buy from us for a long
time. Here's what's covered by our guarantee programme.
You can do
it yourself –
but you don’t
What is guaranteed?
The extent of the guarantee given for each
product is described alongside each product.
Duration of guarantee
Each guarantee lasts for the number of years
stated against each product starting from the
date of purchase.
Whether you’re shopping in store or online,
and no matter how big the purchase, we’ll
do the heavy lifting and bring it to your
home or business.
All of our products are designed to be
assembled by you, but we’re more than
happy to help put it all together, too.
Need a little help or a lot? We offer a range
of installation options, so just choose the
service level you need and we ́ll come and
get things up and running.
Planning, Measurement & Interior design
Even on big projects, the little things
matter. That’s why we’ll pay you a visit at
home or your office to measure your space
before the real planning begins. Discuss
your ideas with our team of design
professionals and we’ll help nail them
down in detail.
You can choose any of our fabrics for your
curtains and cushion covers and we can
sew them for you. In case our curtains don’t
fit your windows, we can alter them for you.
We accept many payment methods,
including credit/debit cards, cash and
IKEA Gift cards. And if you need a little
longer to settle your bill, we offer flexible
financing options for you to explore
through our partners.
It’s OK to change your mind. You’ve
got 90 days to return your product in
its new and unused condition, with the
purchase proof, for a full refund or
exchange. The IKEA store reserves the
right to refuse a refund/an exchange if the
return’s criteria aren’t met. Visit IKEA.ae
for more details about this policy.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if
it’s covered under this guarantee. IKEA will
then, at its choice, either repair the defective
product or replace it with the same or a
comparable product. In these cases, IKEA
will be responsible for the cost of repairs,
spare parts, labour and travel for repair staff
that IKEA incurs, provided that the product is
accessible for repair without IKEA incurring
additional expenditure to gain access. This will
not apply in cases where repair work has not
been authorised by IKEA. Any defective parts
removed in the course of repair work will
become the property of IKEA. If the item is no
longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide, at its
discretion, what will constitute a replacement.
Conditions for the guarantees
The guarantees are valid from the date of
purchase at IKEA or date of delivery if later.
The original purchase receipt is required as
proof of purchase.
The guarantees do not apply to products
that have been stored or assembled
incorrectly, used inappropriately, abused,
misused, altered, or cleaned with wrong
cleaning methods or wrong cleaning products.
The guarantees do not cover normal wear
and tear, cuts or scratches, or damage caused
by impacts or accidents. The guarantees
do not apply if products have been placed
outdoors or in a humid environment or if the
products have been used for non-domestic
purposes (unless otherwise stated). The
guarantees do not cover consequential or
To be able to rely on this guarantee, you need
to follow the specific care instructions for
every product. You can find all care
instructions at the IKEA store and on the
IKEA website: IKEA.ae
General legal rights
This guarantee gives you specific legal rights.
It does not, in any way, affect the rights given
to you by law.
How to reach us if you need service:
Contact your local IKEA store. You can find
the address and phone number in the IKEA
catalogue or at IKEA.ae. Save your sales
receipt as proof of purchase. Proof of
purchase is required for the guarantees to be
valid. To find out more, pick up the guarantee
booklets at your local store.
METOD kitchen system. 25-Year Guarantee
What products are covered under this
guarantee? This guarantee applies to
domestic kitchen use only. This guarantee
covers all of the following parts of the METOD
kitchen system: • Cabinet frames • Fronts •
Wall rail • UTRUSTA hinges • MAXIMERA
fully-extending drawers • EXCEPTIONELL
fully-extending push-to-open drawers •
UTRUSTA shelves of tempered glass and
melamine • Plinths • Legs • Door dampers •
Push opener for doors • Cover panels • Deco
strips/mouldings • Wall panels • Work tops
except LILLTRÄSK • Sinks except FYNDIG.
Products not covered under this guarantee?
• Knobs, handles • ERSÄTTARE sliding-hinge
for semi integrated dishwasher • BEHJÄLPLIG
sliding-hinge fully integrated dishwasher •
FÖRVARA drawers, UTRUSTA wire baskets,
TUTEMO, TORNVIKEN VADHOLMA and ENHET
kitchen system have a 10-Year guarantee.
5-Year Guarantee. What is covered under this
guarantee? The guarantee covers faults of the
appliance which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee applies
to domestic use only. The exceptions are
specified under the headline.
“What is not covered under this guarantee?”
Within the guarantee period, the cost to
remedy the fault, e.g. repairs, parts, labour
and travel, will be covered, provided that the
appliance is accessible for repair without
special expenditure. On these conditions
the EU guidelines and the respective local
regulations are applicable. Replaced parts
become the property of IKEA.
How long is the guarantee valid for?
This guarantee is valid for five (5) years from
the original date of purchase of the IKEA
appliance from IKEA. TILLREDA and LAGAN
appliances have a two (2) year guarantee valid
from the original date of purchase. If service
work is carried out during the guarantee
period, this will not extend the guarantee
period for the appliance, or the new parts.
Which appliances are covered under this
The five year (5) guarantee is valid for all IKEA
appliances, except for TILLREDA and LAGAN
appliances, which have a 2-year guarantee.
Who will execute the service?
The IKEA service provider will provide the
service through its own service operations or
authorised service partner network.
What is not covered under this guarantee?
Normal wear and tear • Deliberate or
negligent damage, damage caused by failure
to observe operating instructions, incorrect
installation or by connection to the wrong
voltage, damage caused by chemical or
electro-chemical reaction, rust, corrosion or
water damage including but not limited to
damage caused by excessive lime in the
water supply, damage caused by abnormal
KNOXHULT and SUNNERSTA kitchen system is
not covered by any guarantee.
For more information about our services and charges, please visit IKEA.ae or contact your local store.
278 This is IKEA
This is IKEA 279